Quality Policy
The Management Team of Sapphire Management Services (UK) Ltd and all its personnel are committed to the quality of our services and stated objectives;
Sapphire Management Services Ltd, Will maintain a quality management system to meet the requirements of British Standards BS7960Assignment, BS7499 venue instructions, BS7858 vetting, BS EN ISO 9001 which will be communicated and understood by all personnel through induction training, head office notice board, door supervisors code of conduct cards and its importance & understanding verified during internal audits.
Environmental Policy
Sapphire Management Services (UK) Limited is committed to leading the industry in minimising the impact of its activities on the environment. We understand that every business is obliged to meet legal requirements designed to protect the environment.
Importance of environmental issues to our business
Sapphire Management Services (UK) Limited is committed to leading the industry in minimising the impact of its activities on the environment’
We understand that every business is obliged to meet legal requirements designed to protect the environment.
Protecting the environment can significantly benefits our business in a number of ways - effective environmental practices pay for themselves. Tackling environmental issues can improve our reputation - our customers, regulators, the local community, our employees, our investors and our suppliers.
Effective environmental practices can help our business save money, as we may face financial pressures from higher energy and waste disposal costs and more environmental taxes. Below explains how the right approach to environmental issues can benefit our business and make it more sustainable.
We must comply with environmental legislation designed to reduce the harm our business may cause to the environment. The areas covered by legislation include:
· Emissions into the air - protect employees and the environment from air pollution
· Proper storage and disposal or recovery of business waste - Recycling
· Storing and handling hazardous substances
· Discharges of wastewater - prevent water pollution
· Packaging - waste responsibilities
· Save money & by using energy more efficiently
· Actively promote recycling both internally and amongst its customers and suppliers
· We will encourage the adoption of similar principles to our suppliers.
This policy helps to drive our environmental commitment to managing the impact our customers and our own activities have on the environment. From this we are able to review all processes, services and activities taking into account our impact on the consumer, customer, community and society, and reduce costs by improving your environmental performance.
POLICY STATEMENT:
This policy is a statement of Sapphire Management Services’ commitment to customer care. This policy is designed to help Sapphire managers and employees increase awareness of their Customer Care responsibilities and incorporate practices that become integrated in the day-to-day work/management activities. It will also assist in the development of improved customer and business relationship management.
It aims to implement and promote:
ORGANISATIONAL RESPONSIBILITIES:
MANAGING DIRECTOR: Promote, maintain and monitor the performance of the organisation's Customer Care policy and supporting procedures. Appropriate levels of resources will be available to ensure the policy is implemented and enforced to deliver and improve service delivery levels.
MANAGERS: Implement and monitor compliance of the organisation's Customer Care policy and supporting procedures designed to achieve and maintain customer care standards. Take opportunities to promote good practice and develop activities as well as identify and address potential or actual issues.
Good practice will also focus on:
Community Policy - Our approach to community investment
Healthy and prosperous communities provide an ideal trading environment for business. Sapphire has a long history of supporting the communities directly touched by our business and believes that building and maintaining relationships of trust in the community is vital to the sustainable future of our business. Sapphire chooses to promote two main themes of education and healthy lifestyles through its community investment programme.
What we support
At a local level, in the communities around our main office site of Solihull & Birmingham areas we have four objectives to:
The Management Team of Sapphire Management Services (UK) Ltd and all its personnel are committed to the quality of our services and stated objectives;
Sapphire Management Services Ltd, Will maintain a quality management system to meet the requirements of British Standards BS7960Assignment, BS7499 venue instructions, BS7858 vetting, BS EN ISO 9001 which will be communicated and understood by all personnel through induction training, head office notice board, door supervisors code of conduct cards and its importance & understanding verified during internal audits.
- We will continuously try to improve the level of customer satisfaction.
- We shall develop & promote a culture of continuous improvement for our service & Quality Management System.
- We will maintain a profitable operation to establish our competitive position in the market and reward our share holders.
- The performance of the QMS and our quality objectives will be reviewed to ensure their effectiveness and continued suitability at bi-annual management review meetings.
- Sapphire is dedicated to the continued training needs of our personnel.
Environmental Policy
Sapphire Management Services (UK) Limited is committed to leading the industry in minimising the impact of its activities on the environment. We understand that every business is obliged to meet legal requirements designed to protect the environment.
Importance of environmental issues to our business
Sapphire Management Services (UK) Limited is committed to leading the industry in minimising the impact of its activities on the environment’
We understand that every business is obliged to meet legal requirements designed to protect the environment.
Protecting the environment can significantly benefits our business in a number of ways - effective environmental practices pay for themselves. Tackling environmental issues can improve our reputation - our customers, regulators, the local community, our employees, our investors and our suppliers.
Effective environmental practices can help our business save money, as we may face financial pressures from higher energy and waste disposal costs and more environmental taxes. Below explains how the right approach to environmental issues can benefit our business and make it more sustainable.
We must comply with environmental legislation designed to reduce the harm our business may cause to the environment. The areas covered by legislation include:
· Emissions into the air - protect employees and the environment from air pollution
· Proper storage and disposal or recovery of business waste - Recycling
· Storing and handling hazardous substances
· Discharges of wastewater - prevent water pollution
· Packaging - waste responsibilities
· Save money & by using energy more efficiently
· Actively promote recycling both internally and amongst its customers and suppliers
· We will encourage the adoption of similar principles to our suppliers.
This policy helps to drive our environmental commitment to managing the impact our customers and our own activities have on the environment. From this we are able to review all processes, services and activities taking into account our impact on the consumer, customer, community and society, and reduce costs by improving your environmental performance.
POLICY STATEMENT:
This policy is a statement of Sapphire Management Services’ commitment to customer care. This policy is designed to help Sapphire managers and employees increase awareness of their Customer Care responsibilities and incorporate practices that become integrated in the day-to-day work/management activities. It will also assist in the development of improved customer and business relationship management.
It aims to implement and promote:
- Develop customer care standards across all service delivery areas.
- Measure, monitor and improve the quality of services delivered.
- Obtain customer feedback on the levels of service delivered.
- Ensure the appropriate level of skills, knowledge and awareness is applied by staff.
ORGANISATIONAL RESPONSIBILITIES:
MANAGING DIRECTOR: Promote, maintain and monitor the performance of the organisation's Customer Care policy and supporting procedures. Appropriate levels of resources will be available to ensure the policy is implemented and enforced to deliver and improve service delivery levels.
MANAGERS: Implement and monitor compliance of the organisation's Customer Care policy and supporting procedures designed to achieve and maintain customer care standards. Take opportunities to promote good practice and develop activities as well as identify and address potential or actual issues.
Good practice will also focus on:
- Raising awareness though activities at work: Dealing with customers, meeting customer expectations, etc.
- Developing and improving levels of communication: documenting business review meetings, obtaining customer feedback on the levels of service delivered, responding to customer enquiries, maintaining website, etc.
- Managing customer complaints: responding promptly to any service delivery complaints and use as opportunities to review and make improvements to the areas identified
- Training: Investigating and coordinating training and development requirements for staff EMPLOYEES: Follow defined customer care policy and supporting procedures. Assisting and contributing
to the identification, delivery and application of Customer Care principles.
Community Policy - Our approach to community investment
Healthy and prosperous communities provide an ideal trading environment for business. Sapphire has a long history of supporting the communities directly touched by our business and believes that building and maintaining relationships of trust in the community is vital to the sustainable future of our business. Sapphire chooses to promote two main themes of education and healthy lifestyles through its community investment programme.
What we support
At a local level, in the communities around our main office site of Solihull & Birmingham areas we have four objectives to:
- Partner local charities which focus on social and environmental needs relevant to that community;
- Support local sports and arts organisations that provide opportunities for our employees to maintain a healthy work/life balance
- Build long-term relationships with schools close to our main office sites.
- Support the work and aims of the NSPCC
- Individuals conducting their own fundraising for charity
- Political or religious organisations, including local churches
- Overseas trips and travel expenses
- Applications for specialist school status or school building projects.
Signed;
Keith Batchelor
Managing Director Issued 16/10/19
Trading Address:
Sapphire Management Services UK Ltd, 43 Waterside, Dickens Heath, Solihull, West Midlands, B90 1UE
Registered Address:
1 Franchise Street, Kidderminster, DY11 6RE Company Reg No. 5986558 Registered in England and Wales
Keith Batchelor
Managing Director Issued 16/10/19
Trading Address:
Sapphire Management Services UK Ltd, 43 Waterside, Dickens Heath, Solihull, West Midlands, B90 1UE
Registered Address:
1 Franchise Street, Kidderminster, DY11 6RE Company Reg No. 5986558 Registered in England and Wales